Triggered when a recurring order payment is failed
Topic
order/paymentFailedWebhook payload
{
"payload": {
"id": 343701330,
"shopifyId": null,
"scheduledAt": "2026-09-24T14:05:52.000Z",
"status": "FAILED",
"currencyCode": "USD",
"shippingPriceCurrencyCode": "USD",
"totalLineItemsPrice": "38.49",
"totalDiscountAmount": "0.00",
"subtotalPrice": "38.49",
"totalShippingPrice": "8.00",
"totalTaxes": "0.00",
"totalPrice": "46.49",
"note": null,
"customAttributes": null,
"discountCodes": null,
"lineItems": [
{
"shopifyId": null,
"name": "3 in 1 Box - Small",
"productTitle": "3 in 1 Box",
"variantTitle": "Small",
"variantImage": "https://cdn.shopify.com/s/files/1/0981/0798/2131/files/Harry_s-Most-Popular-Product-Bundles-1024x577-1.webp?v=1780305112",
"sku": null,
"productShopifyId": 10193276207411,
"variantShopifyId": 53462862987571,
"price": 38.49,
"quantity": 1,
"properties": null,
"requiresShipping": false,
"taxable": false,
"weightInGrams": 0
}
],
"skippedLineItems": [],
"shippingAddress": null,
"chargeOffsetDays": 2,
"shippingLines": null,
"isDunning": true,
"firstPaymentAttemptAt": "2026-09-21T06:52:54.000Z",
"customer": {
"shopifyId": 9732955898163,
"firstName": "Will",
"lastName": "Smith",
"email": "[email protected]",
"phone": null
},
"subscription": {
"id": 34964678,
"shopifyId": 33513865523,
"createdAt": "2026-08-20T06:24:56.000Z",
"status": "ACTIVE",
"originOrderShopifyId": 7365003313459,
"completedOrdersCount": 2,
"currencyCode": "USD",
"totalLineItemPrice": 38.49,
"totalLineItemDiscountedPrice": 36.57,
"deliveryPrice": 8,
"pausedAt": null,
"cancelledAt": null,
"cancellationReason": null,
"cancellationComment": null,
"hasCustomPlan": false,
"billingPolicy": {
"interval": "YEAR",
"intervalCount": 1,
"prepaidIntervalCount": 1,
"minCycles": null,
"maxCycles": null,
"anchors": null
},
"deliveryPolicy": {
"interval": "YEAR",
"intervalCount": 1
},
"isPrepaid": false,
"nextOrderDate": "2026-09-24T14:05:52.000Z",
"nextOrderDateEpoch": 1790258752,
"discounts": [
{
"node": {
"id": "gid://shopify/SubscriptionManualDiscount/08e3f21f-d91c-46d2-9943-a1dfc3af7363",
"type": "MANUAL",
"title": "scsa",
"value": {
"__typename": "SubscriptionDiscountPercentageValue",
"percentage": 5
},
"targetType": "LINE_ITEM",
"usageCount": 0,
"entitledLines": {
"all": true,
"lines": {
"nodes": []
}
},
"rejectionReason": null,
"recurringCycleLimit": 1
}
}
],
"hasBundle": false,
"willAutoResume": false,
"note": null,
"customAttributes": [],
"lineItems": [
{
"id": 87415677,
"shopifyId": "8cf58212-643c-4e4b-aa19-c4648a0806d9",
"productShopifyId": 10193276207411,
"variantShopifyId": 53462862987571,
"name": "3 in 1 Box - Small",
"productTitle": "3 in 1 Box",
"variantTitle": "Small",
"variantImage": "https://cdn.shopify.com/s/files/1/0981/0798/2131/files/Harry_s-Most-Popular-Product-Bundles-1024x577-1.webp?v=1780305112",
"quantity": 1,
"price": "38.49",
"basePrice": "54.99",
"discountedPrice": "36.57",
"discountAllocations": [
{
"amount": {
"amount": "1.92",
"currencyCode": "USD"
},
"discount": {
"id": "gid://shopify/SubscriptionManualDiscount/08e3f21f-d91c-46d2-9943-a1dfc3af7363",
"type": "MANUAL",
"title": "scsa",
"value": {
"percentage": 5
},
"targetType": "LINE_ITEM",
"usageCount": 0,
"entitledLines": {
"all": true
},
"rejectionReason": null,
"recurringCycleLimit": 1
}
}
],
"pricingPolicy": {
"basePrice": {
"amount": "54.99",
"currencyCode": "USD"
},
"cycleDiscounts": [
{
"afterCycle": 0,
"computedPrice": {
"amount": "38.49",
"currencyCode": "USD"
},
"adjustmentType": "PERCENTAGE",
"adjustmentValue": {
"percentage": 30
}
}
]
},
"sellingPlanShopifyId": 10120888627,
"sellingPlanName": "Deliver every year",
"sku": null,
"requiresShipping": true,
"taxable": true,
"bundleTransactionId": null,
"bundleName": null,
"isOneTimeAdded": false,
"isOneTimeRemoved": false,
"attributes": [],
"weightInGrams": 0,
"bundleVariantName": null
}
],
"shippingAddress": {
"firstName": "Will",
"lastName": "Smith",
"company": null,
"address1": "House 5",
"address2": null,
"city": "Ithaca",
"zip": "14853",
"countryCode": "US",
"provinceCode": "NY"
},
"shippingLines": {
"code": "Standard",
"title": "Standard"
},
"isBillingRetryOn": true
},
"paymentMethod": {
"id": 38078781,
"shopifyId": "9cb4cdd414b637b70c249c174bb3e7ba",
"customerId": 443497692,
"customerShopifyId": 9732955898163,
"type": "CustomerCreditCard",
"name": "Will Smith",
"brand": "bogus",
"paypalAccountEmail": null,
"lastDigits": "1",
"riskLevel": "safe",
"expiryMonth": "12",
"expiryYear": "34"
},
"paymentAttempt": {
"shopifyId": 152669225267,
"idempotencyKey": "Priority:33513865523-nAcBn",
"createdAt": "2026-09-21T06:52:54.000Z",
"updatedAt": "2026-09-21T06:52:54.000Z",
"errorMessage": "Gateway test mode error",
"errorCode": "PAYMENT_METHOD_INCOMPATIBLE_WITH_GATEWAY_CONFIG",
"retryLeftCount": 4,
"retryDelay": 3,
"retryAttemptCount": 1,
"failureAction": null,
"isHardDeclined": false
}
},
"metaData": {
"myshopifyDomain": "devesh-onboarding.myshopify.com"
}
}