Added
Fetch cancellation flow logs
March 11th, 2026
You can now retrieve cancellation flow logs directly through the Admin API using the new cancellation flow logs endpoint.
What's New?
A new Fetch cancellation flow logs endpoint is now available under the Cancellation Flows section of the Admin API. This allows you to pull logs of customer interactions across your cancellation flows, giving you a clearer picture of how subscribers are engaging with benefits page, cancellation reasons and offers.
Use this endpoint to:
- Audit cancellation flow activity - see what reasons customers are selecting and what offers are being presented.
- Measure retention performance - track which offers are being accepted or declined across flows.
- Support reporting workflows - export flow log data into your internal dashboards or analytics tools.
Things to remember:
- Cancellation flows must be configured in your Loop app before logs are generated.